Shipping & Returns
Shipping Policy
We process and ship orders within 1–3 business days after payment has been confirmed. Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the delivery status of your package.
Shipping costs are calculated at checkout based on the destination and the selected shipping method. Delivery times may vary depending on the carrier, the shipping destination, and seasonal demand or unforeseen delays beyond our control.
Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.
If your order arrives damaged or if you experience any issues with delivery, please contact us as soon as possible so we can work with the shipping carrier to resolve the issue.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 30 days of receiving your item.
To be eligible for a return or exchange, products must be unused, in their original condition, and returned in the original packaging. Certain items, including personalized, custom-made, final sale, or perishable products, may not be eligible for return or exchange unless they arrive damaged or defective.
To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. Once your return is approved and received, we will inspect the item and notify you of the status of your refund or exchange.
Approved refunds will be issued to the original method of payment within 5–10 business days after the returned item has been processed. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.